ITT 549 (ITT549) - Digital Concierge Community Centre
The City of Parramatta is undertaking a digital transformation initiative to improve community engagement, operational efficiency, and security across council-operated facilities. As part of this strategy, the Council plans to implement an AI-enabled Digital Concierge system, beginning with a pilot deployment at the Yarra Community Centre.
Objectives of the Digital Concierge
• Enhance Community Engagement: Provide residents and visitors with real-time, accessible information and support.
• Improve Operational Efficiency: Automate routine tasks such as bookings, event inquiries, and facility usage tracking.
• Strengthen Security: Integrate with existing surveillance and access control systems to support proactive incident management.
• Enable Scalability: Ensure the solution can be expanded to other council facilities with minimal reconfiguration.
• Enable scalable deployment across other community facilities.