2024070 - After Hours Customer Contact Services (COM057390)
The tender is for After Hours Customer Contact Services for theCity of Marion, a local Council in metropolitan Adelaide, South Australia.
The City of Marion's Customer Service team provides in-house customer contact services during the Council's office working hours, and contracts out the after hours service.
The contracted services include:
• after hours services Monday to Friday outside of Council's office working hours
• all day Saturday, Sunday and Public Holidays
• an over-flow service during Council's office working hours when required.
The uploaded document 2024070 Part B Specification describes the services in detail.
The criteria and weightings that will be used to evaluate the tender submissions are shown in the document 2024070 Part A Conditions of Tendering, clause 7 - Tender Evaluation.